ASOS

Same review as others. Paid for next day delivery, never received, tracking on gnewt is outdated, took two days off to wait for parcel. No one ever came. Opened chat with ASOS they said gnewt informed them there was security door that they couldn’t get through (mind you I was home all day no one rang, I have 24hour reception with glass windows everywhere and receptionist can see everyone coming in and out) checked cctv NO ONE EVER TRIED TO EVEN GET IN!!! spoke to ASOS about 6 times now. They keep closing chat on me as they can’t contact their own delivery company and they have to go by their tracking info meaning they couldn’t deliver it because of security door. Not to mention I live in canary wharf and gnewt depot is literally three stops away from me.. how ducking hard is it to deliver it on time?

False advertisement
The pictures and title told me that it was a jacket and when it came it was a T-shirt. when I told costumers service that I received a T-shirt and I ordered a jacket they told me to send it back and that they would refund me and order it again. I told them that I would like to keep the shirt and pay for it and they could send me the jacket I purchased because I liked the T-shirt and I couldn’t find it on the site. But in the meantime I read in description of the “jacket” it was indeed a T-shirt (so they made a mistake). He told me that I couldn’t keep the T-shirt and had to repurchase the jacket. I simply asked him politely if that was indeed the jacket that I had purchased and not the T-shirt like I just had read in the description. He told me I quote ‘ it is the jacket.’ If you are a good costumers service you would have told the costumer ‘ one moment I will take a look at it’ but no. After that he didn’t even say a word. I found it out myself. They had 2 times the same pictures and title only with a different price. One was a T-shirt and one was a jacket. I took the wrong one. It was not that hard to figure that out. But he didn’t want to work. Really pathetic.

Worst customer service I have ever dealt with. They were responsible for charging items i have already returned which they recieve when i phone i spoke to advisor she advise that she will sort out and one month later i find out they haven't sorted anything through payment service which i used KLARNA,

I phone today spoke to advisor there no information previous call and she was so rude i never experience this kind service anywhere else i wouldn't be coming back ever again once i sort this dispute

and i wouldn't recommend anyone else